Challenges
For more than 10 years, Consort France has provided integration services in qualification and production environments for the client’s entire application portfolio.
In a context where the focus is firmly on Time To Market and where workloads fluctuate significantly, it has become essential to rationalise integration activities. This contribute to ensure the reliability of application roll-outs and guarantee maximum quality of service for the business.
12
years of collaboration
400
applications in the portfolio
400
environments used
29
stakeholders
A 2-stage response
Initially approached for technical assistance support, we proposed a 2-stage transformation of the engagement model to meet client’s challenges:
- Massification of integration activities: implementation of grouped technical assistance for application integration;
- Transformation into a commitment to results: definition of the service catalogue, implementation of indicators, service commitments and associated governance, outsourcing to the Consort France service centre.
The Consort Group teams, both operational and commercial, listen to us and pay particular attention to meeting our expectations and the quality of service we receive. We are dealing with people who understand us.
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A complete integration service
The services delivered from our Nantes Service Centre cover the entire deployment sector:
- Conducting operational and application integration of IS software components,
- Participating in the preliminary study phases, in the solution selection and IS impact analysis, and in the definition of the test strategy,
- Validating the installation of applications,
- Setting up and assisting with acceptance environments (functional qualification phases),
- Developing and implementing operating and supervision processes,
- Managing operational acceptance and packaging of applications before going into production,
- Managing operations of acceptance environments,
- Putting applications into production
A gradual, co-constructed evolution
Massification | 2012
Massification of unitary technical assistance for application integration, including subcontractors, into Consort grouped technical assistance.
- Rationalisation of governance
- Management of key skills
- Initiate transformation with a commitment to results
Creation of the service centre I 2013
Industrialisation of operating processes (new employees, new services, etc.) and implementation (integration, production start-up, incident and problem management).
Absorption of workload peaks and troughs.
End-to-end commitment | 2018
Transformation of the unit commitment model into project mode: end-to-end commitment (quality, cost, deadline) on integration of an application in production.
The invoicing of operating activities: invoicing per VM operated by associated service level.
Agile transformation (horizon 2024)
Separation into 2 areas/1 contract :
1 Standard Operations and Integration Service Centre
1 DEVOPS Integration Competence Centre: integrators deployed in business teams.
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