The collaboration between Consort Group and our client, a major player in the field of telecommunications, has lasted for almost 14 years.
This partnership has evolved in step with external growth, reorganisation and strategic shifts.
From user support, analogue telephony and then VoIP, to the management of office and network infrastructures, Consort Group has been able to put in place the appropriate measures to meet needs and expectations of quality, mobilising its expertise in IT outsourcing.
Proximity and capacity to adapt
Proximity is not just a question of distance, but also of constant support.
This is the challenge that Consort Group has been set in this new stage of our partnership. Responding quickly to the resumption of a full range of user support services, including multi-site proximity, the installation of kiosks and the management of workstation logistics.
Overall coverage of the entire support system
Our client asked us to take over the entire support chain for these users or also cover the media branch with these specific needs.
User Support, Service Desk
Centralising all requests from our client’s users, from office support to functional support.
Our response: a service centre as close as possible and via an omnichannel response.
Local support
The role of our local team is to provide assistance as close as possible to the user.
Our response: a user-centred approach, combining people skills with know-how
and our ability to cover sites throughout France, which convinced the operational teams to entrust us with this area.
IT Kiosk
Enabling greater responsiveness and managing everyday needs
Our response: a kiosk that can supply small items of equipment, provide workstations for new arrivals or work directly on the user’s workstation.
Support to VIP populations
Needs, responsiveness and specific requirements were the order of the day in this area.
Our response: a dedicated and specially trained team to respond to requests and guarantee a quality service with 24/7 availability.
Logistics management
Guaranteeing the supply of users throughout France
Our response: management of the entire logistics chain, from the receipt of equipment to its referencing in the CMDB, and the management of stock and spare stock.
Project-based support
Support the project dimension of the service.
Our response: mobilisation of resources with expertise that can cover projects relating to the workstation, telephony or the network within our skills centres.
- Workstation engineering: security, mass cable distribution, creation of packages
- Development of tools to make users autonomous (UX)
- Support for client’s partners
- Creation of authorisations and management of SecureIDs
80
sites in France
13000
users
44
number of people mobilised
65000
number of applications per year
For more than 30 years, Consort Group has developed expertise and a methodology recognised by all its clients.
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