Food industry
Engineering and local support

Our client wished to regroup the realization of Service Desk, workstation engineering and proximity activities within a single service and through a fixed price outsourcing contract with results commitments

This contract is delivered in partnership with a company carrying out the Service Desk activity.

The activities carried out by Consort Group concern engineering services on the international perimeter and local services on the French perimeter.

It was important for Consort Group to be able to provide visibility on its capacity to address this international dimension, on its know-how and on its capacity to accompany the client in its desire to industrialize and modernize the execution of these activities, and thus improve the experience of its users.

Our approach is built on the excellence of our know-how as well as the attention paid to

• Accompanying change in the transformation of services in support of the transformation of uses, particularly with remote work which concerns nearly 50% of our client’s users,
• Securing the workstation is a major priority for our client, in this context of mobility,
• A local service dedicated to the VIP population, which is highly represented, with nearly 200 people identified,
• A fluidity between our teams and our partner’s teams based in Morocco, a success factor facilitating the respect of our commitments.

This contract fully mobilizes our outsourcing qualities and more specifically :

• Knowledge of the support chain with end-to-end management,
• Know-how on the perimeter of the workstation, its ecosystem and its security,
• Ability to innovate and accompany our customers in the transformation of their services
• Industrialization, continuous improvement of our perimeters and cost optimization.