Challenges
In a context where we have been working together for a number of years with teams commonly involved in a workstation service, the challenge was to extend the scope to include local, N2 support and then MCO activities for the Systems & Networks package.
Collaborative business transformation
Together with the client’s teams, Consort carried out a transformation aimed at optimising service lines.
Support from Consort’s teams and those of the client has enabled the scope to be extended to include responsibility for network, server and security operations, both local, DC and local, as well as the implementation of Change and MCO services and network expertise.
Organisational transformation
- Creation of a skills matrix for the entire system (Consort and Customer),
- Sharing the training plan across the entire perimeter,
- Establishment of technical referents,
- Setting up a local leader (technical and activity management).
Individualised support for teams
- Definition of expectations, both in terms of skills and interpersonal skills,
- Individual interviews to identify employees who did not wish to project themselves into the new model,
- Team development.
Joint change management support
- Consideration of the entire scope of responsibility and organisational model,
- Implementation of a collective change management process for the teams (Consort and Client),
- Expanded skills matrix to ensure that all teams have the necessary skills and that the service is properly covered throughout the year,
- Shared control of the budget framework.
Adjustment of the billing model
Co-construction of the billing model with the client to ensure budgetary control while guaranteeing the operational flexibility required to maintain the IS in operational condition
3
years of partnership
12
months of transformation
5
multi-skilled professionals
Proximity, agility and commitment are the 3 fundamental pillars that have enabled us to work in close collaboration with the client
Philippe GOUJON | Consort Sud Ouest Agency Manager
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