Insurance – Outsourcing user support
Supporting the transformation from an in-house model, with a commitment of resources, to outsourcing managed by a Service Centre.
Supporting the transformation from an in-house model, with a commitment of resources, to outsourcing managed by a Service Centre.
Expansion of Consort and client services from workstation support to comprehensive infrastructure management.
Since 2021, Consort France has been actively working to improve the performance of the support teams, contributing directly to user satisfaction.
Since 2001, Consort Group has provided workstation engineering services internationally and local services in France.
For more than 15 years, Consort France has been providing functional support for all the business applications of the client’s distribution networks. In addition to Functional Support, in January 2022 the client entrusts Consort France with Technical Support for workstations.
Since 2012, Consort Group has been providing remote desktop support for 70,000 users in France, helping the bank to digitalise and automate the user experience.
Since 2012, Consort Group has been helping this banking client to transform and evolve its Digital Workplace. Consort Group is providing greater human and technological proactivity, enabling users to be more agile in their uses and practices.