Insurance – Outsourcing user support
Supporting the transformation from an in-house model, with a commitment of resources, to outsourcing managed by a Service Centre.
Supporting the transformation from an in-house model, with a commitment of resources, to outsourcing managed by a Service Centre.
Ensuring the industrialisation and automation of application deployments while maintaining the highest standards of quality and security.
The service centre is a point of reference for securing terminals and LANs, supports mobility and digital transformation projects, and validates and provides support on security issues relating to mobile applications and freeware.
Since 2021, Consort France has been actively working to improve the performance of the support teams, contributing directly to user satisfaction.
The Packaging Service Center aims to respect security constraints and integration methods, as well as to absorb the entire activity load in order to meet users’ requirements in terms of application delivery time and quality.
In addition to 24/7 supervision in a hybrid mode, a Hypervision programme allows the implementation of a vision on the transformation of the IS through service digitalisation projects.
Our teams have been supporting this bank for 2 years in the industrialisation of N3 Systems & Networks engineering on the Data Centre perimeter as well as the Cloud instances from our sites in Paris and Porto.
Since 2012, Consort Group has been providing remote desktop support for 70,000 users in France, helping the bank to digitalise and automate the user experience.