Challenges
Within the framework of an outsourcing of Windows Packaging, our client, a major actor of the economic and financial landscape, wished to subcontract its activities of integration of Windows applications by entrusting to a partner the update and the creation of packages for the workstations with a double objective:
- To respect security constraints and integration standards and methods;
- Absorb the heavy workload, including cyclical peaks, in order to meet users’ requirements in terms of application availability times.
Since requests are irregular and rarely announced more than a month in advance, it sought to rely on solid expertise, flexibility and a commitment to quality from its partner.
530
applications
in the managed fleet
300
packages
processed annually
+ More than6
years of collaboration
before the implementation of automation
An approach in constant evolution
With more than 6 years of collaboration with this bank and an intimate knowledge of the banking sector, Consort France brings to this complex context all its capacity to innovate and evolve the context in terms of automation and industrialization.
Our experts have progressively realized the packages with different methods according to the constraints linked to the operating system such as remediation, virtualization and build. Our know-how allowed us to redefine the steps of the packages realization by bringing automation and continuous improvement.
We worked on the redefinition of a complexity matrix allowing to qualify 3 levels of packages with associated services.
We were able to adapt, challenge, reinvent and transform ourselves.
Consort France ensures a continuity of quality service:
- Detailed Quality Assurance Plan tailored to your needs
- Scalability plan based on the industrialization of the system
- Implementation of the ITIL function
- Service level improvement plan
To achieve this, particular emphasis has been placed on the stabilization and versatility of our staff, the formalization of procedures and the completeness of documentation as well as risk management. All these elements allow us to serenely deliver all the missions detailed below.
Our capitalization on our knowledge of the client’s context, our commitment to quality as well as our ability to modulate and mutualize certain activities are the strong points of our support.
Management of the service
Governance has been adapted to ensure day-to-day relations, management of workload variability, as well as consulting and technology watch. All the players are involved in daily, weekly, monthly or annual meetings designed to meet the challenges of the context and to guarantee responsiveness in management and proactivity in the fundamental changes to be made.
Verification of project deliveries
Each incoming package is handled by an expert when the sources are delivered. We are committed to requalify the requests if needed and to bring added value.
Packaging of applications
The processing of a packaging request is the step following the validation of the incoming requirements. It is the stage where the packager creates the package on the development machines. The method may differ depending on the customer’s standards, its environment and the type of application sources.
Installation test
Technical Validation ensures that the package meets the initial specifications by carrying out a series of predefined tests and verifying compliance with the standard in force.
Specific acceptance of the packages
During this phase, Consort France ensures that the required elements are effectively made available and carries out non-regression tests on the application to be deployed on integration stations.
Package delivery
This service consists of delivering the packages to the operating departments in order to put them into production.
You may also be interested by
Insurance - Outsourcing user support
Supporting the transformation from an in-house model, with a commitment of resources, to outsourcing managed by a Service Centre.
Bank - Support in moving applications to the cloud
As part of the hybridization of infrastructures with Cloud solutions, it is essential to provide support in making optimal use of these new resources.
Industry - Transformation of services towards comprehensive infrastructure management
Expansion of Consort and client services from workstation support to comprehensive infrastructure management.