Insurance – Automation of user support
Since 2021, Consort France has been actively working to improve the performance of the support teams, contributing directly to user satisfaction.
Since 2021, Consort France has been actively working to improve the performance of the support teams, contributing directly to user satisfaction.
Since 2001, Consort Group has provided workstation engineering services internationally and local services in France.
For nearly 8 years we have been integrating applications into their production environments, and now provide Continuous Integration services as a service centre.
The Packaging Service Center aims to respect security constraints and integration methods, as well as to absorb the entire activity load in order to meet users’ requirements in terms of application delivery time and quality.
For more than 15 years, Consort France has been providing functional support for all the business applications of the client’s distribution networks. In addition to Functional Support, in January 2022 the client entrusts Consort France with Technical Support for workstations.
For the past 8 years, we have been managing Level 2 support, responsible for the administration and maintenance in operational condition of tools linked to the authorisation, identification, control and traceability of access to open systems and managed application environments.
In addition to 24/7 supervision in a hybrid mode, a Hypervision programme allows the implementation of a vision on the transformation of the IS through service digitalisation projects.
Our teams have been supporting this bank for 2 years in the industrialisation of N3 Systems & Networks engineering on the Data Centre perimeter as well as the Cloud instances from our sites in Paris and Porto.